Author(s): Gayle Cotton
The five steps to successful selling, negotiating, and managing multi-culturally Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships. Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures Gives tips and strategies on how to communicate without offending Author Gayle Cotton is a distinguished and highly sought after speaker, corporate trainer, and executive coach. This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.
Introduction KEY ONE Create Proactive Cross-Cultural Communication Avoid Reactive Communication CHAPTER 1 What Makes Cultures So Unique? Differences Are the Spice of Life! CHAPTER 2 Understanding the "Cultural Layer Cake" We All Have Layers in Our Cakes CHAPTER 3 How Many Strikes Are Against You? Managing Preexisting Cultural Perceptions and Misconceptions CHAPTER 4 Cultural Science How Neurological Development Affects Cultures CHAPTER 5 The Chicken or the Egg of Culture Which Came First? Climate and Environment or Language and Behavior? CHAPTER 6 Maximize Effective Communication ... By Minimizing Ineffective Communication KEY TWO Rapport Secrets to Bridge the Cultural Gap In Person, on the Phone, and by E-mail CHAPTER 7 It's a Matter of Respect Create Cultural Trust and Understanding CHAPTER 8 Develop Rapport The Most Important Element in Cross-Cultural Relationships CHAPTER 9 Adapt Your Style Awareness Is the First Step! CHAPTER 10 Words, Tonality, and Body Language The Three Methods of Communication That Vary with Every Culture CHAPTER 11 Understanding Communication How Do You Describe a Tree? CHAPTER 12 The Impact of Mother Tongue Languages It All Begins Here KEY THREE Organize Productive Interactions Understand Cultural Sensitivities and Avoid Conflict CHAPTER 13 Multicultural Time Expectations In Time, on Time, or out of Time? CHAPTER 14 E-mail Etiquette Is Culturally Sensitive Once It's Sent, It Cannot Be Undone CHAPTER 15 Triple Cross-Translate Who Wrote These Instructions? CHAPTER 16 It Takes Two to Collaborate How to Position and Influence CHAPTER 17 Framing Your Cross-Cultural Communication For Sales, Negotiations, Management, and International Travel KEY FOUR Strategies for Relationships Cultural Beliefs, Values, and Rules CHAPTER 18 Context, Perception, and Reality The Cross-Cultural "Shortcut" CHAPTER 19 Business and Social Behavioral Styles Where Do You Start? CHAPTER 20 Cultural Beliefs, Values, and Rules The Roots of Every Culture CHAPTER 21 The Cross-Cultural Potter's Wheel Don't Create a Warped Relationship! KEY FIVE Success Leaves Clues Cultural Clues, Dos, and Taboos CHAPTER 22 Body Language Gestures to Avoid Keep Your Fingers to Yourself! CHAPTER 23 Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon Does Anyone Know Where "Left Field" Is? CHAPTER 24 Global Etiquette Tips What All Cultures Appreciate, No Need to Reinvent the Wheel! CHAPTER 25 Cultural Clues, Dos, and Taboos For Successful Multicultural Navigation CHAPTER 26 Win-Win Cross-Cultural Communication The Key That Unlocks the Door to Successful Relationships CULTURAL BLOOPERS! CHAPTER 27 The Humorous Faux Pas They Happen in Every Language CHAPTER 28 IsWhat You Say What You Mean? Words Don't Always Translate the Way We Want Them To CHAPTER 29 Paradoxes of the English Language How can a wise man and a wise guy be opposites? About the Author